Find answers without leaving your design: HiltiQ, an AI-powered chatbot in PROFIS Engineering

Recent advances in artificial intelligence (AI) are changing how engineers find information and addresses questions. At Hilti, we have applied these technological advances towards a clear objective: enabling you to access the information without leaving your design software. The new in-software support experience for PROFIS Engineering brings together the AI-powered chatbot HiltiQ and a dedicated Software Knowledge Center, so supporting information is available within the software.

The information is often spread across multiple sources, which can interrupt workflows and slow problem resolution. PROFIS Engineering Premium addresses this challenge by integrating guidance and support directly into the design experience. 

HiltiQ helps you find information related to structural connection solutions such as post-installed anchoring, post-installed rebar applications, and other engineering topics that may not be readily available in a single document. It provides relevant answers together with cited documents, Knowledge Center articles, and supporting links in one place. 

Meet HiltiQ: Support within PROFIS Engineering 

Getting help with PROFIS Engineering is now integrated into the design workflow. HiltiQ brings answers, guidance, and support directly into the software, so you can find the information you need without leaving your work. With HiltiQ, you can: 

• Use simple, plain language when asking questions 

• Find product and engineering information without leaving PROFIS Engineering 

• Access links to supporting documents and Knowledge Center articles 

• Review cited sources for transparency 

• Create a support ticket directly from the conversation when additional help is needed 

Answers based on published Hilti sources 

HiltiQ is not a general-purpose chatbot. It draws on selected published Hilti content, to provide responses that are relevant to your question and include sources for review. Its knowledge today includes:

• Online product information 

• The Engineering Center, including articles and the Ask section 

• Technical Guides 

• Product approvals and Instructions for Use 

• The Software Knowledge Center’s library of PROFIS Engineering how-to articles 

Because HiltiQ uses these sources rather than the open web, its responses are based on Hilti’s published engineering and product information. Review the cited sources to verify that the information is current and applicable to your design.

 A Software Knowledge Center integrated with PROFIS Engineering 

The new Software Knowledge Center provides easy access to how-to articles, release notes, and other software-related content. Structured to match the software experience, it helps you quickly find guidance on topics such as anchoring to concrete, post-installed rebar, masonry, façade, anchor channel, subscriptions, and more. 

You can browse the Software Knowledge Center directly or access its content through HiltiQ. Both options provide access to the content available in the Software Knowledge Center. Unlike the static PDF manual it replaces, the Software Knowledge Center can be updated as its guidance changes.

When you need expert assistance, you can submit a support ticket via HiltiQ 

Some questions require personal support, and the new experience makes it easier to connect with the right team. Instead of navigating multiple channels, you can submit a support ticket directly from within your workflow. You'll receive email notifications on the progress of your ticket, track its status through to resolution, and provide feedback once the case is resolved, giving you greater transparency and control throughout the support process. 

Why PROFIS Engineering users value the new support experience 

• Stay productive — Get answers directly within PROFIS Engineering without disrupting your workflow. 

• Resolve issues more efficiently — Find answers to common questions without leaving the design workflow.

• Traceable and transparent — answers include relevant sources for review, and tickets show their status.

• Clear next steps — depending on the question, HiltiQ may provide an article, an answer with sources, or access to personal support.

• A Premium advantage — HiltiQ and support ticketing are part of PROFIS Engineering Premium. 

Getting started 

Here is how to put the new support experience to work in your next session: 

• Open the PROFIS Engineering home page: Inside PROFIS Engineering, in the bottom-right corner, select the HiltiQ icon to start a conversation 

• Ask in plain language. Type your question the way you would ask a colleague. HiltiQ interprets it and searches for relevant Hilti content.

• Review the answer and its source. Read the response and follow the linked source to confirm details or learn more. 

• Browse the knowledge sources. Prefer to explore on your own? Open the cited links to the Engineering Center, HOL pages, or the Software Knowledge Center to search or browse in detail. 

• Raise a ticket when you need one. If your question needs our team, let HiltiQ open a support ticket for you. Track its status by email and rate the resolution when it is closed. 

Good to know: HiltiQ is an AI chatbot that generates answers using Hilti’s published engineering and product content and provides relevant sources for review. AI-generated information may be incomplete, inaccurate, or outdated. Review the cited documentation and verify that the information is applicable to your design. You remain responsible for all design decisions and for verifying the results against applicable approvals, standards, and project-specific requirements.

Conclusion 

The new support experience changes how engineers can access help with PROFIS Engineering. By bringing answers, knowledge, and direct support into the design workflow, it is designed to reduce search effort and help users stay focused on their work.

Explore HiltiQ, the new AI-powered chatbot, and the Software Knowledge Center the next time you open PROFIS Engineering.