Enjoy a seamless tracking experience with real-time updates, accurate delivery status and user-friendly interface.
Use your Service Order Number to track shipment. For example, Service Order Number "1000401040".
Hilti offers a Repair Cost Limit to ensure predictable repair costs, capping parts and labour charges at 20% of the tool's prevailing list price (LSP) per repair for up to 3 years from the date of purchase.
Our sustainable approach welcomes your old tools whenever you purchase a new one. Upgrade with confidence, enjoy exclusive trade-in offers, and let Hilti take care of responsible recycling.
Save Time with TSC Drop-off. Bring your tool directly to your nearest Tool Service Center for a faster start.
Enjoy complete peace of mind! We’ll repair your tool free of charge for up to 2 years from the date of purchase — covering even normal wear and tear. That means no cost for parts, labour, pick-up, or deliver
Accessories (including those that come in the box or as part of a kit), detachable power cords, chucks, and vacuum filters are not covered under the no-cost warranty.
If your tool breaks down within 1 month of a paid repair, we repair free of charge. This also covers wear and tear, free pick-up and delivery.
We promise to deliver your repaired tool within 3 days* for selected locations, otherwise it’s free.
*Please click here for the selected pincodes along with exceptions.
Super Fast & Reliable
Let's get started right away - repair cost pre-approvals
A repair quote can delay the entire repair process by 7 days.
With your consent, we’d like to start work on your tool right away. By pre-approving charged repair costs up to the 20% repair cost limit, you eliminate the quotation process – meaning we won’t delay repair work and less downtime for you.
Super-fast and reliable
We'll collect, repair and return your tool to site, faster than any other tool repair service.
We even guarantee 3 working days* turnaround time in selected areas. If we fail, your repair is free!
TSC Drop-Off offers a faster way to get your tools repaired. Simply drop-off your tool at the nearest TSC instead of waiting for a pickup, so we can begin the repair process sooner and get your tool back to you faster.
How It Works
Call Customer Service: Create your TSC Drop-Off repair request.
Drop Off Your Tool: Visit your nearest Hilti Tool Service Center.
We Repair It: Our technicians inspect and repair your tool.
Back to Your Site: Drop off before 11:00 AM for same-day repair and dispatch*.
*Subject to tool condition and spare parts availability.
Why choose Drop-Off? Save Time, Quick Turnaround, Less Downtime, More Convenience
Location | Address |
|---|---|
TSC Hyderabad | Hilti India Pvt. Ltd. Plot No - B13 AIE, Bhel RC Puram Hyderabad Telangana- 500032 |
TSC Bangalore | Hilti India Pvt. Ltd. Katha no. 54, Assessment no. 86, Bommasandra Industrial Area, Bommasandra Gram Panchayat, Bangalore, Bengaluru (Bangalore) Rural, Karnataka, 560099 |
TSC Kolkata | Hilti India Pvt. Ltd., Ground Floor, Nilgunj Road, P.S. Belghoriaunder Mouza Basudevpur, Belghoria Kolkata, Kolkata, West Bengal-700056 |
TSC Nerul | Hilti India Pvt. Ltd, D-233/1, TTC Industrial Area, Shirwane, Mumbai Pune Road, Nerul, Navi Mumbai, Thane, Maharashtra, 400706 |
TSC Delhi | D-12/4, Okhla Industrial Area, Phase-II, New Delhi – 110020 |
TSC Ahmedabad | Hilti India Pvt. Ltd. Unit No. 7, 8 and 9, Shivam Estate 3, Behind Bhagyoday Hotel, Sarkhej - Bawla Highway, Ahmedabad, Gujarat, 382210 |
To ensure the best repair experience, please provide as much detail as possible about the issue. For example: “After 20 minutes of use, the tool makes a grinding noise and becomes noticeably hot near the motor housing.”
Before shipping your equipment, please make sure to:
Verify that your shipping address and contact information are correct.
Do not include batteries, chargers, or consumables.
Remove the waste container from vacuums.
Completely empty the fuel tank for gas-powered saws.
Following these steps will help us process your repair quickly and safely.
Requesting a tool repair online is simple, fast, and convenient – allowing you to track the status of your repair along the way.
1. Log in to your Hilti account
2. Click on your name at the top of the browser window
3. Select "Repair tools" under Tool management
4. Check the box(es) to select tool(s) you want and click the 'Repair' button
5. Fill out the request form, delivery options, purchase order number, and click 'Submit Order.' Shipping label(s) will be emailed to you - print, attach to box, and ship
With Tool Fleet Management, you can request a loaner or backup tool during the repair process to help reduce downtime and delay. With these tools, you don't need to have back up tools on stock.*
To request a loaner tool for a fleet tool repair, simply mention "Request loaner or backup tool" during Step 1 of the repair process on Hilti Online in the "Remarks" field.
*Some exclusions apply.
Repair Cost Limit ensures your repair costs remain predictable by capping the maximum amount you'll pay for an eligible repair. Typically, this limit is set at 20% of the current price of a tool.
For example, if the repair estimate exceeds the applicable Repair Cost Limit of INR 2,000, your repair charge will be capped at INR 2,000, and Hilti will cover the remaining repair cost.
Download the ON!Track mobile app to submit a tool repair in just a few clicks.
Call, start a Live Chat or send a message to a Customer Service representative.
Visit one of our Hilti Store locations to drop a tool off for repair.
We have 52 convenient Drop off locations as Drop Points for faster cycle.
