Support for Tool Fleet Management

Tool Fleet Management is easier with a Hilti Online account. Gain access to view your current tools online, submit and track repairs – all with a few easy steps. 

To get started, register or log in to your account to view your documents, manage your tools and so much more. 

Check how to register or log in on Hilti online 

1. Log in to your Hilti account
2. Click on "Manage My Tools" at the top of the browser window
3. Select 'My tools' under Tool management

Requesting a tool repair online is simple, fast and convenient - allowing you to track the status of your repair along the way.

1. Log in to your Hilti account
2. Click on "Manage My Tools" at the top of the browser window
3. Click on "My Repairs"
4. Check the box(es) to select tool(s) you want and click the 'Repair' button
5. Fill out the request form, delivery options, purchase order number and click 'Submit Order'.

Track your tool's repair status

With Tool Fleet Management, you can request a loaner tool during the repair process to help reduce downtime and delay. With loaner tools, you don't need to have back up tools on hand.*

To request a loaner tool for a Fleet tool repair, simply mention “Need Loaner tool” in the description field during Step 1 of the repair process on Hilti Online.

*Some exclusions apply.Please 

Our transporter will call you for the same once your fleet tool is delivered. Please return the loaner tool back to the transporter.

*PDF LINK*

Call your Account Manager or Hilti Customer Service at 1800-102-6400 for the same.

Call your Account Manager or Hilti Customer Service at 1800-102-6400 for the same.

Please contact your Account Manager to renew your fleet tools whose contract is expiring.

1. Please send a mail to “customercare@hilti.com” mentioning the tool serial number and tool type
2. In case, tool is stolen please send a copy of the FIR in the above mail