VIP Customers get even more
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Excellent products, solutions and services is what you expect from Hilti

As a VIP customer you get even more

We want to develop a long-term business relationship with you by bringing an individual approach and tailor-made solutions you can rely on. By listening and understanding your challenges we want to wow and engage you with value-adding, world-class services and VIP treatment.

VIP SERVICES

ENGINEERING SUPPORT, WITHIN 72 HOURS

Be it anchors, rebar, anchor channel, firestop or installation system, get your technical queries resolved through our telephonic and email based Engineering Competence Center (ECC) within 3 working days. 

Ask for technical information, designs or visit of Hilti engineer at your office or project site.

GET OUR LATEST INNOVATIONS FIRST

Take a demo or purchase the latest innovations before they go on general sale.

You will also receive an invitation to an exclusive on-site demonstration by your dedicated Account Manager, so you can get your hands on the latest innovations before the tool hits the market.

VIP partnership meeting

VIP PARTNERSHIP MEETINGS

Up to two management meetings with real-time partnership data. In addition to our regular monthly face-to-face meetings, we offer you up to two management meetings per year to review business relationship and develop a deeper, forward-looking partnership. During the meeting we will provide real-time, online 'My partnership with Hilti' data. This includes what you bought, how you bought it and all the additional services you received. Plus, we'll provide recommendations on products and services that will add value to your business and could save you money.

ACCESS TO HILTI SENIOR MANAGEMENT

As a VIP customer, you get personal access to the Hilti Management team. If there is anything you want from us, then we are never more than a call away. 

We will provide you the contact details of the Hilti Area Sales Manager, who can take-up your issues and concerns within Hilti, and provide you a response in 24hrs.

FASTER REPAIR WITH PRE APPROVALS

As a VIP customer, your tools will be repaired on priority.

All we need is your pre-approval to repair, so that when required, we can repair your tools within 24 hrs of receiving it, without waiting for your approval.

Based on your tool inventory and usage history, our Hilti Account Manager will guide you to define the right pre-approval value.

DEDICATED FINANCE CONTACT

Access to a dedicated finance contact who understands your business and its history.

Our customer-orientated finance department ensures that you have a dedicated contact to develop and build your ongoing relationship with us.

They are highly skilled to ensure that any bespoke finance requirements are understood and delivered to support the evolving demands of your business.