Services Description and Services Specific Terms of Hilti ON!Track

1.1. The Services will be made available by Hilti (“Service Provider”) to the Customer pursuant to the Software and Services Agreement and the respective Order Form (together referred to as the “Agreement”). In accordance with the Agreement, the Service consists of the (i) Software, (ii) Customer Support and the (iii) the Professional Services as applicable and ordered by the Customer.

1.2. Free of Charge Services. The Software consists of the following Free of Charge Software modules:

ON!Track Connect in form of a mobile application consisting of:
a) Hilti Tool Management
b) Hilti Connected Tool Features, where eligible (e.g. battery status, usage data, trouble-shooting data, etc.)

ON!Track Ready in form of a mobile and web application consisting of:
a) Hilti Tool Management
b) Hilti Connected Tool Features where eligible (e.g., battery status, usage data, trouble-shooting data, etc.)
c) Asset management for Hilti equipment and
d) Asset tracking of Hilti equipment

1.3. ON!Track Lite/Pro/Enterprise (chargeable).

The chargeable ON!Track Software consists of

1.3.1. Web application

a) Asset management of Hilti- and third party hardware products, such as drilling machines and other alike equipment and tools (“Asset” or “Assets”)
b) Inventory management
c) Asset tracking
d) Maintenance management
e) Health and safety management

1.3.2. Mobile application

a) Asset management
b) Inventory management
c) Asset tracking
d) Maintenance management
e) Health and safety management
f) Barcode scanning
g) Background scanning

2.1. Software Access

Service Provider shall provide access to the Software as set forth above in section 1 latest within three (3) days upon Customer having subscribed to the Software.

2.2. Authorized Users and Rights Granted.

• ON!Track Connect: Customer`s employees in form of unlimited Named User rights
• ON!Track Ready: Customer`s employees in form of unlimited Named User rights
• ON!Track Lite/Pro/Enterprise: Customer`s employees and Customer`s suppliers and/or customers in form of unlimited Named User rights.

2.3. Extraction Period for ON!Track Lite/Pro/Enterprise. Upon the end of the Term or Renewal Term, as applicable (“End Date”), Customer is responsible for extracting Customer Data, which Customer may do beforehand, but no later than 60 days following the End Date. The Service Provider will irretrievably delete Customer Data 180 days following the End Date. Customer Data can no longer be recovered after this period.

Subject to additional remuneration the following modules can be ordered by Customer. A module may only be available in a specific bundle offering and therefore, may not be ordered standalone. The current bundle offering is indicated in below table.

3.1 Overview of the ON!Track offering

3.2 Module description

a) Equipment management (ON!Track Lite/Pro/Enterprise)

Management of Assets, workers, certificates (e.g. learning achievements, etc.), creation of reports and insights into asset usage.

b) Basic asset cost reports (ON!Track Pro/Enterprise)

Basic management of jobsite Asset costs. Customizable cost reporting by Asset, jobsite, or time period.

c) Quantity items management (ON!Track Pro/Enterprise)

Quantity items include consumables and commodities. Management of inventory levels and material locations, re-order alerts, reports for monitoring consumption.

d) ON!Track Unite - API credentials (ON!Track Pro/Enterprise)

Access and usage rights to the Application Programming Interfaces (API) for ON!Track for self-made integration (or via third-party engaged by Customer) of ON!Track with other third-party applications. The usage of the ON!Track API and developments, connectors and alike thereunder are solely subject to the terms and conditions of the Developer Agreement for the ON!Track API. Access and/usage to specific API may depend on and/or are limited to (i) specific hardware connectivity capabilities and/or (ii) to specific customer business models.

e) ON!Track Unite - Hilti-provided integration (ON!Track Pro/Enterprise)

Access and usage rights to pre-built integration between ON!Track and Hilti pre-selected third-party applications leveraging ON!Track`s API functionality. The currently available integrations are being published on ON!Track Unit`s Market Place.

f) Proactive Asset tracking (ON!Track Pro/Enterprise)

Hilti IoT hardware integration to ON!Track allows for digitized, proactive and automated asset management for Hilti IoT ready assets. Automation covers inventory, maintenance and Hilti IoT ready assets being transferred automatically between Gateway enabled locations. Proactive tracking also includes:

• Heavy machinery management, leveraging telematics technology to manage heavy construction machinery and heavy equipment accessories in ON!Track
• Van inventory management, remotely managing inventory in mobile storage units such as service vans and integrating them in ON!Track
• Access to Service Provider’s global Bluetooth network of Gateways which are scanning for Hilti Bluetooth tags, powered by a global presence of already installed telematics gateways.

To be able to implement, use and operate the Services, the Customer must ensure that Customer’s systems, networks and/or devices meet the following System Requirements:

All system requirements are subject to change at the discretion of Service Provider due to changes in system setup, design and functionality.

When using the Services, the Customer must fully comply with the following Usage Restrictions and is solely responsible to implement the required mitigation steps using its best efforts to avoid any potential incorrect usage:

Any and all Assets shall be handled according to the principles, formulas and security regulations and in accordance with the manufacturer`s technical directions and operating, mounting and assembly instructions, etc., that must be strictly complied with. Any Assets shown in the Software are based on the data Customer puts in and/or being leveraged by Customer through an IoT connectivity (e.g. telematics, Bluetooth, eSim or alike – “IoT Connectivity”). Data being transmitted via IoT Connectivity are based on Customer’s usage of hardware and software components, where due to the nature of such IoT Connectivity, Service Provider cannot warrant and herewith disclaims the completeness, absence of errors, the correctness or fitness for any intended purpose and time accuracy of the data being captured in the Software. This also applies to data directly put into the Software by Customer. Further, the data captured in the Software may not represent all data needed to assess the health / monitoring of an Asset.

Customer bears the sole responsibility for the absence of errors, the completeness and the relevance of the data being captured in the Software and for any thereof based Customer decision making. This particularly, but not limited to, includes Customer`s responsibility for monitoring the Asset`s (i) maintenance schedule, (ii) lifecycle management, and (iii) physical Asset inspection from time to time.

Customer must take all necessary and reasonable steps to prevent or mitigate damage caused by the usage of the Services. For complex and sensitive Assets, the involvement of a professional expert for inspecting and maintaining the Assets according to the Asset`s applicable operational menu needs to be adhered to by the Customer and is highly recommend by the Service Provider. Hilti will not be responsible in any means for restoring tenant based data.

Service Provider is not responsible in any means for neither the API integrations built by 3rd parties or by Customers nor for the functionalities of the 3rd party application pre-integrated with ON!Track. Service Provider is not responsible in any means for data loss, corruption, and edit in relation with such an integration. The ON!Track Unite API credentials shall be kept in a secure place and not shared with 3rd parties. The ON!Track Unite API are offered for ordinary data integration, and not for any purpose of data mining, high load calls, abusive calls or for other data gathering purposes.